Show All Answers

1. How do I pick a personal trainer?

All trainer biographies can be found online or paper copies are available at the Erie Community Center Guest Service desk.  These bios provide insight into a trainers certifications and specialties.  Clients can choose a trainer from the various biographies or they can choose to be assigned a trainer by Fitness Management.

2. When do I need to pay for my sessions?

Training sessions need to be purchased before the personal trainer can schedule your first session.  All session can be purchased online as a punch pass.

3. Why do I need to pay for my first session before training?

All our personal training services require prepayment prior to scheduling of the first session.  

4. How do I know if the trainer I want will fit my availability?

Your request form and contact information will be given to the trainer you requested.  Within 24-48 hours of receiving your information, they will contact you via a phone call to set up your first session.  Availability will be based on both the trainer’s schedule and yours.

5. How do I schedule my first session?

Your request form and contact information will be given to the trainer you requested, and they will contact you within 24-48 hours to schedule your first session.

6. What can I expect during my first session?

The first session will be an in-depth consultation to assess exercise needs, goals, and constraints based on your health history.  Your trainer will then create an individualized training plan to fit your needs.

7. Do sessions ever expire?

All packages/sessions are non-transferable and will expire after one year from the purchase date.

8. What if I need to reschedule a session or cancel?

A 24-hour notice is required for all cancellations.  For cancellations received less than 24-hours prior to your scheduled appointment, you will be charged a late cancellation fee equivalent to a prepaid session.  To re-schedule an appointment, please contact the trainer directly at the number provided to you by your trainer.