What do I do if myself or GroupEx Pro is having technical issues?

Please send an email outlining your issues to fitness@erieco.gov so we can further assist you. Sending screenshots of your issue is very helpful! We will get back to you as soon as we can! 

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1. What is GroupEx Pro?
2. Why GroupEx Pro?
3. Does GroupEx Pro cost money?
4. Is GroupEx Pro an app I can download?
5. How do I register for classes on GroupEx Pro?
6. Do I have to register for all Group Fitness classes at the Erie Community Center?
7. What if I sign up for a class and can no longer make it?
8. What happens if I don't cancel my reservation?
9. Can I still come to classes if I have been restricted from signing up for classes for 2 weeks?
10. Does this attendance policy only apply to classes that are full or have a waitlist?
11. Can the front desk sign me up or cancel my reservation?
12. How long will the instructor hold my reservation before giving my spot away to another patron waiting to get into the class?
13. Can multiple people be on one GXP account so I can sign myself and my partner/sister/child up too?
14. Can I just show up for a fitness class without registering?
15. Do I still need to check in at the front desk?
16. What do I do if myself or GroupEx Pro is having technical issues?