I’m struggling to pay my water bill – are there resources to help?

Customers may contact the Town’s Utility Billing team to learn more about case-by-case payment arrangements for those having difficulty paying their bills.

Also, part of the Town’s commitment to affordability is working with customers to investigate possible causes of high water usage. If you have questions or concerns, please reach out to our team anytime via email at contactus@erieco.gov, by phone at 303-926-2700, or online via ErieSubmit.

Low-Income Household Water Assistance Program
The Colorado Department of Human Services (CDHS) received $15 Million in federal funding for the Low-Income Household Water Assistance Program (LIHWAP) to assist low-income households with their overdue water and wastewater bills.  

The Town of Erie highly encourages residents struggling to pay their utilities to apply for this program. Funds are extremely limited and are distributed on a first come, first serve basis.   To qualify for this assistance, the household must: Apply and been approved for LEAP during November 1, 2021 - April 30, 2022. Complete the addendum within the LEAP application and submit a copy of your overdue utilities bill.  Services must be disconnected, facing disconnection, or have a past due amount on the bill. Apply here.

Show All Answers

1. How does the Town supply our community with water?
2. How does the cost of Erie’s water compare to our neighbors?
3. How do I read my utility bill?
4. How will the 2021 rate changes affect my bill?
5. What does my utility bill cover?
6. Are rates going up by 25%?
7. How are utility rates determined?
8. How does the rate structure encourage water efficiency?
9. How is my utility bill calculated?
10. How will water and wastewater rates change in 2021?
11. How does the new rate structure promote affordability?
12. How do we ensure that we don’t subsidize new and future neighbors who tie-in to the system?
13. Are there any changes to how wastewater is charged?
14. We want to do more to conserve – can the Town help?
15. Are there any other ways the Town is helping customers have greater visibility on water use?
16. When do you read the water meters?
17. I’m struggling to pay my water bill – are there resources to help?
18. What kind of payments do you accept?
19. When do you send out the bills?
20. When is my bill due?
21. How is the drinking water quality?