Are there any other ways the Town is helping customers have greater visibility on water use?

We are! Since 2016, the Town has been replacing residential water meters with Smart Meters that conform to all industry standards. Once installed, your new Smart Meter will give you access to your water consumption data, providing an opportunity to gain a greater understanding of and control over the water you consume on a daily, monthly, and annual basis.

The EyesOnWater customer portal stores all of your water usage in one place. View your history, discover your water trends, detect leaks, and personalize a water savings plan.  Today, more than 60 percent of Erie’s meters are Smart Meters. Learn more about the EyeOnWater tool on the Smart Meter webpage.

Show All Answers

1. How does the Town supply our community with water?
2. How does the cost of Erie’s water compare to our neighbors?
3. How do I read my utility bill?
4. How will the 2021 rate changes affect my bill?
5. What does my utility bill cover?
6. Are rates going up by 25%?
7. How are utility rates determined?
8. How does the rate structure encourage water efficiency?
9. How is my utility bill calculated?
10. How will water and wastewater rates change in 2021?
11. How does the new rate structure promote affordability?
12. How do we ensure that we don’t subsidize new and future neighbors who tie-in to the system?
13. Are there any changes to how wastewater is charged?
14. We want to do more to conserve – can the Town help?
15. Are there any other ways the Town is helping customers have greater visibility on water use?
16. When do you read the water meters?
17. I’m struggling to pay my water bill – are there resources to help?
18. What kind of payments do you accept?
19. When do you send out the bills?
20. When is my bill due?
21. How is the drinking water quality?