How does the new rate structure promote affordability?

How we charge for water and wastewater service in 2021 will promote affordability in two key ways. First, the water monthly service charge for residential users with typical service line sizes of 5/8 inch or 3/4 inch will be reduced to $19.36 from the current fee of $30, and the wastewater service charges will be reduced from $15.68 to $10.30.

Also, the tiered system charges users based on how much water they use has been adjusted to reward those who use less.

If customers use the same amount of water in 2021 as in 2020, 60 percent of customers will pay less than they do today.

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1. How does the Town supply our community with water?
2. How does the cost of Erie’s water compare to our neighbors?
3. How do I read my utility bill?
4. How will the 2021 rate changes affect my bill?
5. What does my utility bill cover?
6. Are rates going up by 25%?
7. How are utility rates determined?
8. How does the rate structure encourage water efficiency?
9. How is my utility bill calculated?
10. How will water and wastewater rates change in 2021?
11. How does the new rate structure promote affordability?
12. How do we ensure that we don’t subsidize new and future neighbors who tie-in to the system?
13. Are there any changes to how wastewater is charged?
14. We want to do more to conserve – can the Town help?
15. Are there any other ways the Town is helping customers have greater visibility on water use?
16. When do you read the water meters?
17. I’m struggling to pay my water bill – are there resources to help?
18. What kind of payments do you accept?
19. When do you send out the bills?
20. When is my bill due?
21. How is the drinking water quality?