How do I schedule my upgrade to a Smart Meter?

No appointment, or prompting by customers is necessary. Upgrades have already been pre-planned and scheduled by the Public Works Department. You will be notified in advance if an upgrade will occur, and you can expect little interruption to service. 

Town Staff will knock on your door to inform you that your water will be shut-off for approximately 10-15 minutes. If you are home and that timeframe does not work, they will coordinate a time that does. 

Once the meter has been installed, a door hanger will be left on your front door with information on how to create an account to view your water usage and how to download the app. Your meter will operate as normal with or without creating an EyeOneWater account and/or downloading the app.

For more information visit the Smart Meters webpage.

Show All Answers

1. How can I detect leaks in my home?
2. Can I see the usage information from the meter itself?
3. Are there any health impacts from Smart Meters?
4. Can Smart Meter radio frequencies interfere with medical devices?
5. How do I schedule my upgrade to a Smart Meter?
6. I just moved to Erie. Do I have a Smart Meter?
7. Upgraded my sprinklers - how soon can I see the difference?
8. How can I reduce my water usage?
9. Is cyber security a concern with my Smart Meter?
10. Xeriscaped my yard recently - is my water usage down?
11. I was one of the first houses in my subdivision, but I see my neighbor, who moved in after me, got a Smart Meter. Why?