Show All Answers

1. How do I start or end my water service?

Contact the Utility Billing Department at 303-926-2700. 

Verbal requests are not accepted; for the purchase or sale of a home, the title company will transfer services. For rental properties, the landlord must request to add, change, or remove a tenant.

2. Does the Town plan on issuing mandatory watering restrictions this year?

No. The Town asks that residents voluntarily limit their outdoor water irrigation to twice weekly between the hours of 7:00 pm and 7:00 am. Learn more by visiting the Water Conservation Plan web page.

3. What are the current water restrictions?

The Town is currently under a Normal Drought Stage. Please click on the hyperlink for more information regarding the Town's Drought Stages.

4. How do I report a pothole?

During normal business hours, you may contact 303-926-2872 or use the online Service Request located on the homepage of our website. After hours, please call 303-926-2858.

5. Who do I contact about broken concrete?

The primary contact is Cory Weiner, Streets Supervisor, at 303-926-2883. The secondary contact is Chris "George" Hubert, Assistance O&M Manager at 303-926-2889.

6. How do I rent a hydrant meter?

A deposit of $3,000 must be paid at Town Hall (645 Holbrook Street). This receipt should be taken to the Leon A Wurl Service Center (150 Bonnell Ave) for further processing and pick up of a hydrant meter.

7. How do I get on the Town's vendor list?

Sign up for Notify Me to receive notification when a project is out for proposal/bid.

8. What is the truck doing to sewer pipelines?

Sewer and storm jetting is the process of cleaning sewer pipelines that carry waste water from homes, offices and industries. It is an important responsibility of every home and city to keep sewers clean to prevent overflow, blockages, and foul smell. The jet truck is designed to move wet and slurry material helps clean the sewer and storm lines.

9. Why is my water cloudy?

Conducting fire flow tests and flushing hydrants are a routine component of a good water distribution maintenance program. When a fire hydrant is opened, the velocity of the flowing water disturbs sediment at the bottom of the pipes and the water turns cloudy. To correct this, open multiple faucets in your home until the water becomes clear.

Flushing hydrants is an important preventive maintenance activity that verifies proper operation of the hydrant and ensures adequate water flow will be available in the event of a fire emergency. Flushing also removes sediment and deposits that naturally accumulate in water pipes.

10. Is cloudy water safe to drink?

Drinking a refreshing cold glass of water is a great feeling. Cloudy tap water, sometimes referred to as milky or white water is likely due to trapped air or a build-up of dissolved particles in the water pipes. It is important to note the cloudy water from the tap is completely harmless.

Flushing hydrants is an important preventive maintenance activity that verifies proper operation of the hydrant and ensures adequate water flow will be available in the event of a fire emergency. Flushing also removes sediment and deposits that naturally accumulate in water pipes.

Conducting fire flow tests and flushing hydrants are a routine component of a good water distribution maintenance program. When a fire hydrant is opened, the velocity of the flowing water disturbs sediment at the bottom of the pipes and the water turns cloudy. To correct this, open multiple faucets in your home until the water becomes clear.

11. Are storm inlets inspected and cleaned?

"All stormwater management systems, whether gray or green, require maintenance. Appropriate operation and maintenance activities ensure that stormwater practices will continue to function properly and yield expected water quality and environmental benefits, protect public safety, meet legal standards, and protect communities’ financial investment." – EPA.gov

12. Why does the Town use video inspections?

CCTV is the use of remote systems and video inspection to help the Town of Erie not only create a historical timeline of the system, but to also find the following;

• Root intrusions
• Pipe cracking
• Offset joint pipes
• Corrosion
• Deterioration over time
• Poor installation or previous repair efforts
• Accidental puncturing
• Severe blockage

13. How does the Town maintain water and sewer pipelines?

Sewer & Storm Jetting

• The process of cleaning sewer pipelines that carry waste water from homes, offices and industries. It is an important responsibility of every home and city to keep sewers clean to prevent overflow, blockages, and foul smell
• The use of a combination jet truck which is designed to move wet and slurry material helps clean the sewer and storm lines

Manhole Inspections

• Important for access to clean the pipe line
• Ensure structure is safe for entry
• Create a timeline for rehab

Valve Exercising 

• The purpose of the Valve Exercising Program is to exercise main line valves throughout the distribution system to assure reliable operation and maintain water quality. Each valve is operated through a full cycle and returned to its normal position