It is an industry best management practice that multiple contacts increases the response rates. Each household will receive a postcard announcement telling you to watch for a paper survey, a survey packet and a reminder packet.
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The National Research Center is contracted with the Town of Erie to conduct this survey. Your address was sampled at random from a list of all addresses from the post office. This is a standard service offered by the post office. It is not a Town of Erie government file and no household member is named in the file.
We would prefer that the person in your household who most recently had a birthday complete the survey. The “birthday method” described in the letter creates the most representative sample of our jurisdiction. You’ll be surprised at how much you can contribute.
The resident of the property should complete the survey.
Yes, the Town of Erie government is here to serve all residents, and it is important to us that we get results from a complete cross-section of our residents.
No, please don’t fill it out again. Since we only want one response from each person, those who already sent in a survey should not return another one. The second copy is distributed only as a reminder to complete and return your survey. Thank you for completing the first survey.
An opt-in online survey will be available on the Town’s website to all residents. If your household did not receive a survey in the mail, you are encouraged to participate in the online survey.
Yes. The Town of Erie Community Survey is a scientific survey conducted by the National Research Center (NRC). NRC has over 20 years conducting survey research for local governments and literally wrote the book on citizen surveying. The survey has a statistically valid margin of error of +/- 3%. With this margin of error, you may conclude that when 60% of survey respondents report that a particular service is “excellent” or “good” somewhere between 57% and 63% of all Erie residents are likely to feel the same way.
Information obtained through the survey will assist the Town of Erie Board of Trustees and Town staff with: