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New Customers - Water Service
Title companies can request service for new homeowners in Erie by visiting the Transfer Service Page.
For any questions regarding setting up new service, please contact the Utility Billing Department at 303-926-2700.
Late Payment Penalties
All customers are given a single-day grace period after their due date to pay their bill. After that day, a fee that is 1% of the unpaid billing amount is added to the customer account. See the Town's Municipal Code for all legal details.
Fee Scenario
Let's assume your bill for the month of March was $100 and you did not pay that amount. A 1% fee (or $1) would be added to your account. For the month of April, your bill is $100 again, but now your customer account will reflect an unpaid balance of $201 - covering the month you didn't pay, the current month, and the 1% fee.
Water Shut-Off Procedures
Customers are given one full month to make payment after the due date on their bill. If payment is not made in that month (or a payment plan is not created with the Utility Billing Division), their water service will be disconnected.
Let's use the scenario above: your utility bill was due on Friday, March 24 and you did not pay the bill. A doorhanger would be posted at your residence on the Tuesday a month later - in this case, on Tuesday, April 26. If the required amount isn't paid in full (or a payment plan isn't created) by 10 a.m. on Thursday - our team will begin shut-off procedures on Thursday starting just after 10 a.m.
A total fee of $40 is also added to any account that requires disconnection and reconnection.
Once the necessary payment is made, customers can call to have their water service re-connected again ASAP. Disconnection and reconnection teams work weekdays from 7:30 a.m. to 3 p.m., excluding Town-observed holidays.
Contact Us
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Utility Billing
Pay Water Bill Online!
645 Holbrook Street
P.O. Box 750
Erie, CO 80516
Phone: 303-926-2700
Fax: 303-926-2705
Hours
Monday - Friday
8 a.m. - 5 p.m.
- Is there a penalty for late payment?
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Yes. The Town of Erie adds a fee to utility bills for delinquent payment.
All customers are given a single-day grace period after their due date to pay their bill. After that day, a fee that is 1% of the unpaid billing amount is added to the account.
Late Payment Penalties
All customers are given a single-day grace period after their due date to pay their bill. After that day, a fee that is 1% of the unpaid billing amount is added to the customer account.
Fee Scenario
Let's assume your bill for the month of March was $100 and you did not pay that amount. A 1% fee (or $1) would be added to your account. For the month of April, your bill is $100 again, but now your customer account will reflect an unpaid balance of $201 - covering the month you didn't pay, the current month, and the 1% fee.
Water Shut-Off Procedures
Customers are given one full month to make payment after the due date on their bill. If payment is not made in that month (or a payment plan is not created with the Utility Billing Division), their water service will be disconnected.
Let's use the scenario above: your utility bill was due on Friday, March 24 and you did not pay the bill. A doorhanger would be posted at your residence on the Tuesday a month later - in this case, on Tuesday, April 26. If the required amount isn't paid in full (or a payment plan isn't created) by 10 a.m. on Thursday - our team will begin shut-off procedures on Thursday starting just after 10 a.m.
A total fee of $40 is also added to any account that requires disconnection and reconnection.
Once the necessary payment is made, customers can call to have their water service re-connected again ASAP. Disconnection and reconnection teams work weekdays from 7:30 a.m. to 3 p.m., excluding Town-observed holidays.
- How is my utility bill calculated?
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Your monthly utility bill has three components for water, wastewater, and storm drainage services.
Customers are charged for water service through a fixed service charge and a tiered volume charge. The fixed service charge covers billing costs and customer costs such as field service crews, meter replacement, and repair. The tiered volume charge recovers the cost to collect, treat, and distribute water, as well as fire protection. Water is charged on an actual basis and typically fluctuates each month.
Customers are charged for wastewater service through a fixed service charge determined by your average winter usage for December, January, and February. We do this because typically, all water used is used indoors in these months, so it is a reasonable estimation of your wastewater service needs. Wastewater charges are consistent month-to-month after being updated annually.
Customers are charged for stormwater drainage through a fixed monthly charge.
- How does the Town supply our community with water?
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The Town of Erie is committed to providing our more than 30,000 water customers with safe, reliable, high-quality water services essential to everyday life. The Town’s primary water source is the Colorado-Big Thompson Project, which originates on the western slope. Other sources include water stored in Windy Gap and Gross Reservoirs. In emergencies, we have access to Lafayette Water and Lefthand Water.