Smart Meters

Your Water Meter is About to Get Real Smart!

The Town of Erie Department of Public Works has begun replacing residential water meters with "Smart Meters" as part of our efforts to reduce water waste throughout the community and increase efficiency. Once installed, your new Smart Meter will give you access to your water consumption data, allowing you to view your usage activity and gain a greater understanding and control of the water you consume on a daily, monthly and annual basis.

Some of the customer benefits include:

  • Online and Smart Phone access to your water consumption information
  • Easy to understand tracking of your water usage patterns and billing
  • Set alerts to email and/or text you when a potential leak is detected
  • See the results of your water conservation efforts within 24 hours
  • Monitor your usage through the month to better manage your water budget

The way your utility bill is sent to you and the way you pay for charges will not change. What will change is that you will have access to detailed usage activity. Additionally, these Smart Meters will provide the Town a more efficient way to manage meter readings, provide a higher level of customer service and allow our Utility Billing staff to answer questions about your water usage more effectively.

IMPLEMENTATION PLAN

In 2016, the Board of Trustees approved upgrading all existing water meters in the Town to the new Smart Meter technology. The upgrades are scheduled to be completed over 10 years. In the first year, the Department of Public Works (DPW) upgraded over 1,000 water meters. All new homes will have Smart Meters installed at the time of construction.

There is little interruption to service when the new meters are installed. DPW Staff will knock on your door to inform you that your water will be shut-off for approximately 10-15 minutes. If you are home and that timeframe does not work, they will coordinate a time that does.

Once the meter has been installed, a door hanger will be left on your front door. This will provide more information on how to create an account to view your water usage and how to download the smartphone app. Your meter will continue to operate as normal regardless of whether or not you download the app.

Create an Account & Download App

View instructions on creating an EyeOnWater® account. The EyeOnWater® consumer engagement tools provide utility customers with access to their consumption data, allowing them to view their usage activity and gain a greater understanding and control of the water they consume.