Smart Meters

The Town of Erie Department of Public Works began replacing residential water meters with 'Smart Meters' in 2016. These meters are a tool to help customers reduce water waste and increase efficiency. Smart Meters and the EyeOnWater app connect customers to their water use on a daily, monthly, and annual basis. This personalized dashboard can be accessed on a desktop of smartphone. The Town is providing a higher level of sophistication and customer service by efficiently managing meter readings.

Customer Benefits

Access to water consumption data, activity, and control
Monitor usage to manage water budget
Leak detection alerts via email and/or text
View results of water conservation efforts within 24 hours

Installation

All new homes are equipped with Smart Meters. In spring of 2021, more than 60% of all residential meter upgrades have been completed. By 2026, the Town anticipates that 100% of all residential meters will be replaced. The older remote-read meters (AMR) are gradually being replaced with the new advanced metering infrastructure (AMI) meters beginning in 2016. If your meter is scheduled to be replaced, you can expect little interruption to service. Town staff will knock on your door to inform you that your water will be shut-off for approximately 10-15 minutes. If you are home and that timeframe does not work, they will coordinate a time that does.

Once the meter has been installed, a door hanger will be left on your front door with information on how to create an account to view your water usage and how to download the app. Your meter will operate as normal with or without creating an EyeOnWater account and/or downloading the app, however, the Town strongly encourages you to learn how you are using your water and to be most efficient with our most precious resource.

Create an EyeOnWater Account

The EyeOnWater consumer engagement tools provide utility customers with access to their consumption data, allowing them to view their usage activity and gain a greater understanding and control of the water they consume.

Create an Account
Visit the EyeOnWater Signup page and enter your service area zip code (80516) and the full utility bill account number. Your account number is available on your most recent statement. Please call 303-926-2700 if you cannot locate it. Enter your email address and create/confirm a password. You will receive a confirmation email from BEACON. You must verify your email address by clicking on this link.

Download the App
Search for 'Eye on Water' free app. Login, or create an account with a valid email address, and account ID (###-#####-##).

Instructional Tutorials

FAQs

How can I detect leaks in my home?

The Town maximizes efficiency by managing meter readings with Smart Meters. More than 80 percent of Erie homes are equipped with the meters.

By creating an EyeOnWater account, residents are able to...

monitor usage
view results of conservation efforts
and be alerted to leaks (extraneous usage) via text or emails!

To get started, create an account, and be sure to download the app!

More information available on the Smart Meters webpage.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

Rebates for water efficient fixtures or appliances
Sprinkler Consultations
Discounts on xeriscape Gardens in a Box
Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

Can I see the usage information from the meter itself?

Not exactly. Meters cannot display the breadth of information - but, there is have an app for that!

Meter information is stored and transmitted once a day. View daily, weekly, and monthly usage on the EyeOnWater tool (available as an app!). Learn more on the Smart Meters webpage.

Please do not tamper with meters.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

Rebates for water efficient fixtures or appliances
Sprinkler Consultations
Discounts on xeriscape Gardens in a Box
Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

Are there any health impacts from Smart Meters?

The Town of Erie Smart Meters specifically utilize radiofrequency (RF) technology. This frequency is part of the electromagnetic spectrum which represents no known health hazards. Radio and television broadcasting, cellphones, personal communications services (PCS), pagers, cordless telephones, business radio, radio communications for police and fire departments, amateur radio, internet routers, smart TVs, and any satellite communications are just a few of the many telecommunications applications of RF energy.

When considering any risks to exposure - key factors are the power and frequency of the emission as well as distance from the device and time of exposure. Smart Meters emit significantly lower exposure levels than most other typical devices and meet or exceed all Federal Communications Commission testing and certification. Additionally, the transmitter for the Smart Meter is almost always located outside of your home and much further away than other typical devices that use higher frequencies of RF technology.

The Town of Erie Public Works does not currently have an option for opting out of this service and as a utility customer, Erie finds it in the best interest of the Town to have Smart Meters installed on every home by 2026. Please refer to Municipal Code 6-6-5 “Tampering with utility meter” for additional reference. For more information regarding RF technologies please visit: www.fcc.gov/general/radio-frequency-safety-0

Can Smart Meter radio frequencies interfere with medical devices?

The Smart Meters used in Erie have been certified by the FCC and should not interfere with devices in or around your home or business. A study by the American Cancer Society examined the effect of Smart Meters on pacemakers and implantable defibrillators and found they did not interfere with these devices. Modern pacemakers are shielded and have built-in features that insulate them against outside interference, including transmission from meters and household appliances like microwaves, cell phones, and Wi-Fi.

How do I schedule my upgrade to a Smart Meter?

No appointment, or prompting by customers is necessary. Upgrades have already been pre-planned and scheduled by the Public Works Department. You will be notified in advance if an upgrade will occur, and you can expect little interruption to service.

Town Staff will knock on your door to inform you that your water will be shut-off for approximately 10-15 minutes. If you are home and that timeframe does not work, they will coordinate a time that does.

For more information visit the Smart Meters webpage.

I just moved to Erie. Do I have a Smart Meter?

Welcome to Erie! Smart Meters are automatically installed in new builds after 2016. Standard meters installed before 2016 are being updated by the Town to Smart Meters. In 2020, more than 80% of the Town’s meters are smart! By 2026, the Town hopes to have 100% of meters replaced to Smart Meters.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

Rebates for water efficient fixtures or appliances
Sprinkler Consultations
Discounts on xeriscape Gardens in a Box
Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

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Smart Meters

Customer Benefits

Installation

Create an EyeOnWater Account

Instructional Tutorials

FAQs

Contact Us

Quick Links

Helpful Links